The need to keep technological security systems functioning, and adapting them to the regulations over time, should lead companies to implement activities aimed at systematically managing the security equipment ageing and degradation processes.
Failure to manage this properly could lead to localized or general malfunctions and a consequent decrease in system effectiveness.
Axitea's maintenance and technical assistance service for security systems responds to this need, and is provided through employed technicians and specialized technological partners, distributed throughout the country.
Axitea services over 60,000 security systems.
How Axitea can help you
Technical intervention 24/7
Interventions are ensured 24/7/365, guaranteeing direct telephone support by a specialized technician, the system technological control center, or direct and immediate on-site interventions.
Established processes to ensure high efficiency
Intervention requests are managed through the company’s information system and through a work force automation system. Thanks to this, interventions can be scheduled by activating the closest technician to the Customer in real time. This information is securely transmitted to the technician who, being constantly connected to the information system, defines the intervention in the most effective and efficient way.
Specialized and certified staff
Our specialized and continuously trained staff selects the best service workshops to quickly repair the equipment, which is tested and subjected to quality control processes before being reinstalled at the customer's premises.
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Main features
Axitea's maintenance services include routine maintenance operations (periodic inspection visits), or extraordinary maintenance activities (on-call interventions).
The interventions are aimed at restoring the normal system’s functions. Repairs are carried out whenever there is a fault of any kind that may lead to interruptions or alterations in normal operation.
The Service Centre is the single point of contact the Customer can turn to, to report a fault and receive technical support to solve the related issues and restore correct equipment operation.
All maintenance technicians use a mobile device to carry out programming operations on control units and radio links, and to always have the technical data sheets of the equipment to be maintained online.
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Find out what we have done for our customers.
Cold chain and security for the BOMI Group
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