Axitea renews and extends its Ayuto personal security offering
The Italian global security provider enriches its range of services for businesses with new configurations for security…
Redazione Axitea
When Axitea informs its customers that its Security Operations Centre (SOC) uses the Palo Alto Networks’ XSOAR, the interest this generates goes through the roof. This modern orchestration, automation and security response platform is helping the Italian provider of physical and logical security solutions to win new market spaces, scale SOC activities and ensure a smooth and consistent analyst experience.
The increased demand for SOC services has led Axitea to choose more scalable processes and a more efficient system to cope with the growing volume of alerts and activities. Fragmented monitoring processes made it difficult to scale the SOC’s operations and ultimately limited business growth as analysts took too long to switch between consoles.
Since 1914, Axitea has been dedicated to the research and development of new security technologies and services to respond to changes in the sector, while retaining the pioneering spirit that has always characterised its approach. In fact, in order to meet a rapidly evolving market, Axitea today complements its surveillance services with innovative technologies and advanced physical and IT protection systems.
The move to cybersecurity was one of the most forward-looking moves in Axitea’s history. According to the European Investment Bank, there are approximately 4.3 million small and medium-sized enterprises (SMEs) in Italy, which generate 67% of the country’s GDP: one of the highest percentages of SMEs in Europe. The vast majority of these are looking for agile and efficient cybersecurity services, and Axitea is becoming the provider of choice for many of them.
In this context, Axitea’s SOC was designed to unify and coordinate the threat detection and response capabilities of its customers. However, previously installed traditional monitoring systems required six analysts for incident management alone.
The first challenge for Axitea, therefore, was scalability. Axitea’s second challenge was to find an orchestration, automation and security event response platform that would integrate with various customer data sources, including web gateways, EDR (Endpoint Detection and Response), firewalls and data loss prevention, as well as with various security technology providers.
The third challenge concerned the end-user experience.
The requirements for the next generation SOAR platform include:
Axitea chose to transform its SOC incident response process with Cortex XSOAR from Palo Alto Networks.
Cortex XSOAR aggregates alerts from different detection sources (cloud and SaaS security, firewalls, EDR, virtual private networks (VPNs), email security and more) before running automated playbooks for enrichment and response to these incidents. Playbooks coordinate between technologies, security teams and external users, offering centralised visibility and intervention on data.
The SOC-as-a-service model takes this solution to the next level. Previously, Axitea only managed the EDR solutions it had installed. Today, however, it handles any EDR solution. The SLAs contracted with customers define precise response times, e.g. 30 minutes for critical incidents and one hour for high-level incidents.
Moreover, the Cortex XSOAR community is one of the most extensive in the SOAR world, with over 900 integrations in the Cortex Marketplace and predefined playbooks for the most common use cases.
With Cortex XSOAR, Axitea is redefining security orchestration, automation and response for over 500 customers. The benefits include:
The contribution of Palo Alto Networks Professional Services was essential for this success.
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